Great base! I’ve tightened the language, organized it for a storefront (Shopify-ready), and kept everything you specified—just cleaner and more trust-building. Replace the bracketed bits with your details.
Orzavia Return & Refund Policy
Last updated: October 23, 2025
30-Day Returns
You have 30 days from the delivery date to request a return.
Eligibility
To be eligible, items must be:
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Unused, unworn, and in the same condition as received
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With all original tags and original packaging
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Accompanied by a receipt or proof of purchase
Note: Items returned without prior authorization will not be accepted.
How to Start a Return
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Email: orzavia@gmail.com with your order number, item(s), and reason.
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If approved, we’ll send a prepaid return shipping label and step-by-step instructions.
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Ship to:
Return Address: [INSERT RETURN ADDRESS] -
Drop it off with the carrier shown on your label.
For any questions, contact us at orzavia@gmail.com.
Damages & Issues
Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, email orzavia@gmail.com immediately so we can make it right.
Exceptions / Non-Returnable Items
We cannot accept returns for:
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Perishable goods (e.g., food, flowers, plants)
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Custom/personalized products
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Personal care items (e.g., beauty products)
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Hazardous materials, flammable liquids, or gases
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Sale items or gift cards
If you’re unsure whether your item is returnable, email orzavia@gmail.com.
Exchanges
Need a different size/color? The fastest way is to return the item and place a new order once the return is accepted.
European Union — 14-Day Cooling-Off
If your order ships into the EU, you have the right to cancel or return within 14 days for any reason. Items must be unused, with tags and original packaging, and include proof of purchase.
Refunds
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We’ll notify you once we receive and inspect your return.
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If approved, a refund to your original payment method is issued within 10 business days.
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Your bank/credit card provider may take additional time to post the refund.
If 15 business days have passed since approval and you haven’t received your refund, please contact orzavia@gmail.com.
Optional add-ons (tell me if you want these included):
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Return window counting rules (e.g., proof of delivery date, holiday extensions)
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Return shipping costs (who pays in which scenarios)
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Restocking fees (if you ever plan to add them—currently none)
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International returns specifics (customs forms, duties)
If you’d like, I can also turn this into a branded PDF or Shopify page block with your logo and address pre-filled.